Shipping & Returns

Shipping

• We currently ship within the United States only.
• Orders are packed and shipped from Lake Placid, FL. Pre-order items ship by the estimated date shown at checkout.
• Shipping cost is calculated at checkout based on weight and destination. Orders over the free-shipping threshold ship free.
• You'll receive a tracking number by email as soon as your order ships.

Returns and refunds

• Damaged or incorrect orders: email us within 14 days of delivery with a photo and we'll replace the item or refund you in full — your choice.
• Unopened standard products: returnable within 30 days of delivery for a refund of the product price. Return shipping is the customer's responsibility.
• Custom blends: because they are mixed to your personal specification, custom blends can't be returned unless they arrive damaged or incorrect.
• Opened food products: for food-safety reasons we can't accept returns of opened jars, but if you're unhappy with a blend, tell us — we'll make it right.

How refunds work

Refunds are issued to your original payment method through Stripe. Depending on your bank, it can take 5–10 business days for the refund to appear on your statement. You'll receive an email confirmation when your refund is issued.

Contact

For any shipping or return question, email hello@blancas-touch.com with your order reference.